Zerospace Company start up the business in AliExpress.com platform as a seller. It used click and mortar stores e-commerce method to do it business, which mean the organizations conduct their business with physical channel and online channel. It buyer can easier go to shopping through online and the store to save their time for searching products. Since it subscribe as a seller in Oct 2010, it rating rate within 6 year, the items sell described, communication and shipping speed all are 4.7 above average out of 5.0. Furthermore, they got 43798 feedbacks and 95.6% were positive feedback. So it is trustful by customers purchase it products when compare to it similar sellers.
Zerospace provided an e-catalog in AliExpress webpage when customers click into visit it store. The webpage of e-catalog are well organized and divided by different segments of category, such as: Store home, Product, Sale Items, Top Selling, New Arrivals, Feedback, and Contact Details.
Product: It have provided a lot of categories for the different product such as US UK Stock Product, 2016 mini Sport Action, Phone Battery & Charger, 2016 New Arrival, Consumer Electronic, Smartphone Accessories, Phone Case & Phone Bag, Computer & Networking, Ourdoor & Sports Goods, Car & Motorcycles, and others.
Sale items: It given a select list for user choose the products with finish the discount. All product are discount the price with clearly.
Top selling: It mention out the popular items sold & most discount item in the store.
New arrivals: It updated webpage what products are newly added in the store based on each categories.
Feedback: Normally is a written review of products and services by consumers which purchased product from the company. Furthermore, the feedback from customer will affect the seller image.
Contact details: It is the information about the seller. For example, the contact person, company name, address and website.
For example, when customer click in sales item or the top selling, it will have a select list for customer sort out their expectation products in orders, newest, pricing to specific the product and narrow down the products search. So as a customer, they will be easier search for the products which meet their satisfaction. Furthermore, it offers their consumer purchase for small quantity of products, with minimum one quantity.
On the other hand, Zerospace also have doing promotion for it products, by giving discount and coupon to attract consumer willing to buy more and hold their loyalty towards the company. Besides, customers click their favorite item, in the product page, it provide a full description of the quantity; which country to ship; number of shipping day; product details of unit types, sizes, and weight; 20 types of online payment methods; and other related product. Then, user can choose: buy now (direct to payment page), add to shopping cart, or put in wish list. After add in cart, they can proceed to continue shopping or check out to do their payment. When consumer decided to buy the product, for making payment must fill up the delivery options and read terms and conditions to ensure the buyer protection which is full refund or partial refund. Moreover, the company used the world popular secure payment methods for consumer doing their online transaction. Simultaneously, consumer can shop with confidence because every delivery and orders provides buyer protection.
Since the company provides 7 multi-language sites, it can ship over many countries and regions which wider up their market place to worldwide concept. Zerospace had customer service center, when consumer faced any problem about products or services can get help from the help center, but within time period which seller available. Service center is importance towards company be more efficiency when work immediacy helps buyer solve their problems.
In addition, customers can follow Zerospace store by “Add to my favorite store” at the left side of website, it is a way for customers stay connected with the company and get latest updated information. These used to protect the seller and shows up for customers to further understand clearly about the return products and delivery process.
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